I was EXTREMELY disappointed my loaner was no where to be found when I arrived. I had booked my appointment the day before because I had all these warning lights, messages and my remote stopped working. I should have known it was to good to be true when the guy on the phone said "yeah we have a loaner car, no problem". However; with that said the young man who assisted me was really awesome, and I do mean that "Awesome" he got someone to drive me to work right away. He was also very "Awesome" I enjoyed the conversation with him on the way to work. They even brought my car to me when they were done. Without this kind of service, I'm sure you can image what a different review you would be getting. You got some great people doing great things. Keep up the Above and Beyond standard, and try to have my loaner ready next time :)
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.